Refund & Returns Policy -

Overview

We want our customers to be informed before making a purchase. Please review our refund and returns policy carefully before placing an order.

By completing a purchase on this website, you agree to the terms outlined below.

Due to the nature of our products, returns are only accepted under specific conditions.

To be eligible for a return:

If you receive a defective or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue quickly.
Due to hygiene reasons, wigs must be unused, unworn, uncut and in its original packaging to qualify for return
Proof of purchase and clear photos of the issue are required
Customers within the European Union have the right to withdraw from their purchase within 30 days of receiving their order without giving any reason. To exercise this right, the item must be unused, unworn, uncut and returned in its original packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect. Refunds will be processed within5-10 business days after we receive and inspect the returned item.

Returns that do not meet these conditions will not be accepted.

The following items are not eligible for return or refund:

This policy is in place for hygiene and safety reasons.

Once your return request is reviewed and approved, we will notify you by email.

If approved:

Shipping costs are non-refundable.

We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us with details of the issue.

Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

We recommend using a trackable shipping service for returns.

For all return or refund inquiries, please contact us at:

Please include:

We reserve the right to refuse returns that do not meet the conditions outlined above.
This policy is subject to change without prior notice.